Lanula Shipping Policy

At Lanula, we aim to make every order experience simple and seamless, from checkout to delivery.

Order processing

All orders are prepared and dispatched from the UK.

Please allow 2–3 working days for your order to be processed and dispatched. Working days exclude weekends and public holidays.

During busy periods, processing may take longer. If a significant delay affects your order, we will contact you using the details provided at checkout.

Delivery options and charges

We currently offer delivery within the UK and to selected international destinations.

Customers are responsible for delivery charges. A fixed delivery charge will be displayed at checkout before payment is completed.

Delivery charges may differ between destinations. The applicable charge will be confirmed at checkout.

Delivery times

Delivery times depend on the destination and delivery service selected. Any delivery estimates shown at checkout are estimates and are not guaranteed delivery dates.

Your order's processing time is separate from the carrier's delivery time.

Order dispatch and tracking

Once your order has been dispatched, any available tracking information will be provided using the contact details supplied at checkout.

International orders

International orders may be subject to import duties, customs charges, taxes or handling fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer's responsibility.

International delivery availability depends on the destination and the shipping options offered at checkout.

Incorrect delivery details

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

Contact us

For delivery questions or help with an existing order, please contact us using the contact details provided on our website.

Nothing in this policy affects your statutory consumer rights.