Lanula Returns and Refund Policy

At Lanula, we want you to feel confident in your purchase. If something isn't right, please contact us so we can help.

Change-of-mind returns

For most online purchases, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your cancellation, you have a further 14 days to return the goods.

To request a return, contact us using the contact details on our website and include your order number and the item you wish to return.

Condition of returned items

You may handle and try on items as you reasonably would in a shop to check their nature, characteristics and fit.

Please return items with their original tags and packaging where possible. If goods have been handled beyond what is necessary to inspect them and their value has been reduced, a deduction may be permitted by law.

Any hygiene-related restrictions will be applied only where legally applicable and clearly communicated.

Return postage

For change-of-mind returns, customers are responsible for the direct cost of return postage, provided this requirement has been communicated before purchase.

We recommend using a tracked delivery service and keeping proof of postage.

If an item is faulty, damaged or not as described, please contact us. We will follow the applicable consumer law requirements, including covering reasonable return costs where required.

Refunds

For a valid cancellation, we will refund you within the legally required timeframe. We may wait until we receive the returned goods or evidence that they have been sent back, whichever happens first.

Where required by law, your refund will include the cost of the standard delivery option originally paid for. If you selected a more expensive delivery service, we only need to refund the standard delivery cost.

Refunds will normally be made using the original payment method.

Exchanges

If you would prefer a different size or colour, contact us to discuss available options. Exchanges are subject to stock availability and do not replace any statutory rights you may have.

Contact us

For return and refund enquiries, please contact us using the contact details provided on our website. Include your order number so we can assist you.

Nothing in this policy limits your statutory consumer rights.